This was my second time taking the course, and I have also read the book. The first time it was eye-opening. The second time served as valuable review/reinforcement. One of the best classes I've taken at this company. A good mix of substantive content, real-world examples to illustrate, and hand-on opportunities to practice and integrate concepts. Having a central theme (feedback as a gift) is tremendously helpful to learning. It presents a novel approach to feedback that I don't think is instinctual to most people. It has made me so much more comfortable receiving feedback and accepting it graciously. It has improved my conversations and relationship with my managers and clients. If my direct reports adopt these concepts I am sure it will improve my relationships with them. Ultimately it will help everyone improve performance and work relationships.